Two ways. If you can read the label on the motor unit — the box on the garage ceiling — note the brand and model number and search for that. If you can't get to it, go to Identify your remote and scroll the pictures until you find one that matches the handset you already have. Still stuck? Send us a photo of your remote, or of the motor's label — on a phone that opens your camera — and we'll find it for you.

A good one can be better than the original. A bad one is worse than useless, and most of the cheap imports are the second kind. The one we stand behind is the Why Evo, made in Italy by Sice Tech: it holds hundreds of manufacturers' codes at once, handles fixed code and rolling code, and will often run your gate and your garage door from the same handset — usually for the first time. One thing it needs is a remote you already have that still works, because that is how it knows which code to use. How the Why Evo works, in full — including whether your motor still has to learn it.

Both, and we say which on every product page. Where the manufacturer still makes the remote, we can supply the genuine one. Where they don't — which is common, because many of these brands stopped production in Australia years ago — we supply an aftermarket equivalent. Both are legitimate; the genuine part usually costs a little more.

Usually, yes. A lot of Australian openers outlived the company that made them, and that is most of what we do. Where the original is no longer manufactured we supply a tested replacement that pairs to the receiver already inside your motor — nothing in the opener needs changing and there are no extra parts to buy. The product page tells you which one you are getting and shows a photo of it. If we can't source something after you've ordered, we contact you and refund you in full.

You can do it yourself. Every remote we sell arrives with the battery fitted and plain-English programming instructions. The one thing to know before you order: pairing a remote means pressing a button on the motor unit itself, not on the wall switch — and the motor is on the ceiling, so for most people that means a ladder. The remote end is simple; the motor end is up there. If you'd rather not climb, tell us your postcode and we'll recommend an installer near you. You would pay them directly for the callout; it isn't something we arrange or cover.

Yes. Most systems hold more than the two remotes people usually have, so a new one is simply added to the list and the existing ones keep working. Once the memory is full, adding another pushes the oldest one out, then the next oldest, and so on. If a remote has been lost or stolen, that is a different job: most systems let you wipe the memory completely so the missing handset can no longer open anything — and then every remote you are keeping has to be paired again.

There is no single number — it depends on the motor, not on the remote. Most systems comfortably hold more than the two that came with the door. If you are near the limit you will notice it, because adding a new remote starts pushing the oldest one out.

Yes. The battery is fitted before it is posted, so the remote works the moment it arrives. Which battery it takes is listed in the specification table on each product page.

Not separately, and the reason is postage: sending a single battery costs several times what the battery is worth, which does nobody any favours. Every remote we sell arrives with its battery already fitted, and the type it takes is listed in the specification table on the product page — they are ordinary cells you can pick up locally.

Yes — every state and territory, metro and country. Orders are dispatched from Brisbane, usually the same business day and at worst the next. Queensland metro is normally 2 business days; other capital cities 3 to 6, depending on where it is lodged and where it is going. Country addresses take longer. We use Australia Post and Fastway Couriers, and every parcel is tracked.

Standard delivery is free on every remote, and it is still tracked. If you need it faster, Express Post is an option at checkout for an extra charge. Buy two or more remotes and we send them Express Post at no extra cost.

No. We deliver to Australian addresses only.

No — we are online only and everything goes out by post. There is no counter to call into and we do not offer collection.

You have 30 days from the invoice date to send it back, as long as it is unopened, unused and undamaged, with any accessories that came with it. Start with the contact form, or reply to your order confirmation, and we will get the process moving and give you the return address. Send it back with tracking and include a copy of your invoice. Return postage is at your cost and a $9.95 restocking fee applies (waived on warranty claims). Refunds go back to the card or account you paid with. Full detail is on the shipping and returns page.

Twelve months from the invoice date, on all remotes, receivers and openers. Batteries, water damage and physical damage aren't covered. Some faults can be sorted out over the phone without posting anything back, so contact us first — we may ask for a short video or a photo of what it is doing.

Visa, Mastercard and American Express through our card checkout, or PayPal. All prices are in Australian dollars and include GST.

Yes — ask us to call you. Put your number in the contact form and say you would like a call, and we will ring you back, usually the same business day, Monday to Friday. We work that way round because it means you get a real conversation at a time that suits you, instead of a voicemail box. If writing suits you better, the same form takes a photo of your remote or of your motor's label, which is often all it takes — or email sales@newremotes.com.au directly.